California's Valued Trust: How to Choose an Insurance Plan
First Create a MyCVT online account: MyCVT (Online Account)
What can I do online?
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Print a copy of your insurance card
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Update the following contact information:
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Address
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Name
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Telephone number
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Submit coverage change applications to:
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View the following information:
Who Do I Call?
Call California’s Valued Trust (CVT) when…
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You have eligibility questions about yourself or your dependents
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You receive a letter from California’s Valued Trust and have questions
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You have retiree health benefit coverage questions
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You have questions about COBRA coverage, (continuing benefit coverage through CVT, after terminating employment)
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You need carrier phone numbers, not listed on your insurance card(s)
(CVT may need to refer you to another office when appropriate)
Call the carrier when…
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Prior authorization is required
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You have coordination of benefits questions
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You have questions on an explanation of benefits (EOB)
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You want to know how much deductible you have, or have met
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You want to know how much towards your maximum you have used
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You are billed or balance billed by a provider of service
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You need the status of a claim
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For provider referral
(i.e.; Blue Shield of California, Delta Dental, VSP, or CVS Caremark)
Call your district office when…
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You have questions regarding your payroll deduction
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You want to know when your coverage will end
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You have questions on how to add a new family member, i.e.; spouse, domestic partner, newborn, or other eligible dependent
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You need to delete a family member, i.e.; due to divorce, or an overage dependent getting married, or no longer eligible, or death in the family
(Your district office will forward the paperwork to CVT, when applicable)
